Privacy Policy
Last Updated: March 2026
This Privacy Policy explains how Fixkw.com ("Website"), operated by Fixer Kuwait ("we", "our", or "us"), collects, uses, and shares your personal information when you use our mobile refurbishing, repair services, and e-commerce platform (the "Services").
By accessing or using our Website and Services, you agree to the practices described in this Privacy Policy.
User Categories
We categorize our users as:
- Customers: Users who request repair services or purchase products
- Visitors: Users who browse our Website without making purchases
When we refer to "Users", we mean both Customers and Visitors.
About Fixkw.com
Fixkw.com is an online platform offering mobile refurbishing, repair services, and product sales. We serve customers in Kuwait and internationally, providing repair bookings, refurbished devices, and related services.
Information We Collect
Information You Provide
- Address Information: For delivery and service purposes
- Order Information: Product purchases, repair requests, and transaction history
- Payment Information: Processed securely via third-party payment providers (we do not store full card details)
- Support Information: Messages and service inquiries
Automatically Collected Information
- IP address and approximate location
- Browser type and device information
- Pages visited, time spent, and interactions
- Referring and exit pages
Cookies and Tracking
We use cookies and similar technologies to enhance user experience, analyze traffic, and deliver personalized advertisements.
How We Use Your Information
- To provide repair services and deliver products
- To process transactions and manage orders
- To improve website functionality and performance
- To provide customer support
- To send service updates and promotional communications
- To detect fraud and ensure security
- To comply with legal obligations
Advertising and Analytics
We use third-party services such as Google Analytics and Google AdSense.
- Google Analytics helps us understand website usage
- Google AdSense displays advertisements and may use cookies for personalized ads
You can opt out of personalized ads here:
https://adssettings.google.com/
How We Share Your Information
We may share your information with:
- Hosting Provider: Hostinger (for website hosting)
- Payment Processing Systems: Secure third-party payment systems
- Delivery Partners: For shipping and logistics
- Analytics Providers: Google Analytics
We may also share data:
- To comply with legal obligations
- To protect our rights and users
- During business transfers (merger, sale, etc.)
We do not sell your personal information.
International Data Transfers
Your data may be processed outside Kuwait, including in countries where our service providers operate. We ensure appropriate safeguards are in place.
Your Privacy Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent where applicable
You can contact us at: contact@fixkw.com
Data Retention
We retain your data only as long as necessary for business, legal, and operational purposes. When no longer required, data is deleted or anonymized.
Data Security
We implement industry-standard security measures. However, no system is completely secure.
Children’s Privacy
Our services are not intended for users under the age of 13. We do not knowingly collect data from children.
Third-Party Links
Our Website may contain links to external websites. We are not responsible for their privacy practices.
GDPR (European Users)
If you are located in the European Economic Area (EEA), you have rights including access, correction, deletion, and data portability. We process your data based on consent, contractual necessity, and legitimate interests.
CCPA (California Users)
California users have rights to request access, deletion, and information about how their data is used. We do not sell personal data.
Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted with an updated date.
Contact Us
Fixer Kuwait
Sharq, Khalid Bin Waleed Street, Block 6
Kazmi Building 10, Shop 27
Kuwait City, 15300, Kuwait
Email: contact@fixkw.com
Phone: +965 51672242